Box Office Representative

Job Type: Part-time, Hourly, Non-Exempt, At-Will Employee 
Location: The Ruth and Nathan Hale Theater in Pleasant Grove, Utah  
Estimated Start Date: Immediately
Reports to: Box Office Manager 
Time Commitment: Variable hours up to 29 hours per week

Job Summary:  As a Box Office Representative for the Ruth and Nathan Hale Theater, you’ll provide excellent customer and box office services to all patrons, artists, staff, donors, partners and visitors in a friendly and engaging manner as part of providing a high-quality theatrical experience and furnishing an excellent venue for artists.   

Responsibilities:   

  • Answer phones and make outgoing calls when requested.
  • Sell, reserve and reschedule tickets—for both individual and season tickets for the Mainstage and Youth seasons, Education Classes and Special Events.  
  • Answer questions about all theater information—tickets, shows, policies, education department, etc. 
  • Excellent and friendly customer service—be a patron advocate. 
  • Work together with other box office reps on assigned tasks. 
  • Complete required training. 
  • Use ticketing system (Tessitura), including ongoing education in Tessitura to improve patron experience both over the phone and in person. 
  • Prepare tickets and door reports for performances. 
  • Assist Front of House with customer service needs. 
  • Daily data management and reporting in Tessitura as requested— this includes customer service issues, patron accessibility needs, patron information including address and duplicate correction, comps, show information, etc. 
  • Receive shipments and handle the mail daily. 
  • Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as requested. 
  • Maintain a clean, well-groomed appearance. 
  • Help whenever asked with multiple tasks. 

Schedule:   

  • Flexible scheduling with weekday evenings and Saturday shifts, including mornings and afternoons.   

Skills and Qualifications:  

  • Passion for theater. 
  • High school diploma and some college. 
  • Cheerful and friendly with a highly personable and customer service-oriented approach. 
  • Effective telephone, computer and organizational skills.
  • Collaboration, time management, problem solving and multi-tasking. 

Compensation and Benefits:   

  • Compensation: $13.00 per hour  
  • Benefits: 
    • Employee discount   
    • Free drinks (must provide your own container)  
    • Flexible schedule  
    • Be part of a fun and dynamic team  

Availability:  

  • Monday to Friday  
  • ​​​​​​​Weekends as needed (Employees are expected to work at least one Saturday each month as part of their regular schedule) 

Application Deadline: Open Until Filled

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