Season Ticket Policies

Flex, Weekend, and Midweek Matinee tickets allow one admission to all eight Mainstage productions. The Smith Grand Flex package allows one admission to all five productions on the Smith Grand Stage.  A Christmas Carol is not included in any season ticket.

All season ticket packages include one free date exchange per production. The free date exchange applies only to the date exchange and not to a seating tier exchange. Because prices are different in each package and seating tier, if you exchange to a performance or seating area with a higher ticket price you will be charged that difference in price. Please note: Preview and Early Bird performances fill up quickly, so it is best to reschedule early.

A Flex Season Ticket allows you to come once per production—any day of the week, any time with available seating. This ticket type allows you freedom to choose your dates and seats as each production approaches, rather than at the time of purchase. You reserve performance dates and seats at your convenience.

A Weekend Season Ticket allows you to come once per production on either Friday or Saturday evenings. Your dates and seating area were chosen at the time of purchase.

A Midweek and Matinee Season Ticket allows you to come once per production on either Monday, Tuesday, Wednesday, Thursday or to any matinee. Your dates and seating area were chosen at the time of purchase.

An Early Bird Season Ticket allows you to come once per production on either the first Monday, Tuesday, Wednesday, Thursday, Friday or Saturday of each production's run. Your dates and seating area were chosen at the time of purchase.

A Preview Season Ticket allows you to come once per production before the official opening. Preview performances may be briefly interrupted due to the nature of final dress rehearsal. Your dates and seating area were chosen at the time of purchase.

Reservations must be made by calling the Box Office. When you call, please inform us that you are a season ticket holder and how many seats you are reserving. The theater is not responsible for limited seating choices if you fail to reserve in a timely fashion or if you miss a production or reservation.

For the best availability make reservations a month or two in advance of when you would like to come. Use our the online ticketing to see which seats are available prior to calling. However, your reservations can not be made online. Avoid Preview dates and the first full week of a production's run. Performances can fill up quickly, so if sitting in particular seats is important to you make reservations much sooner rather than later.

You can view your upcoming reservations by logging into your online account. Once logged in, click on your email address in the top-right corner to access your profile, then select “Upcoming Events” to see your reservations. If you haven’t used the online ticketing system before, activate your account by clicking the activation link on the login page and following the instructions provided.

Each season ticket includes one free date exchange per production if requested at least one business day in advance. Additional date exchanges are $5, while same-day exchanges are $8 (the free exchange does not apply to same-day changes).

Before calling, please use the online ticketing system to check seat availability, as exchanges cannot be completed online. If you move to a performance or seating area with a higher ticket price, you will be charged the difference.

When you call, let us know you are a season ticket holder and specify how many seats you’d like to exchange.

If the theater has your email address, as a courtesy, you will receive a reminder at least one day before your scheduled reservations.

Unused tickets are not transferable to other productions.

The Theater is not responsible if you miss a performance. Missed performances cannot be rescheduled to future performances. However, you may apply tickets from a missed performance to tickets purchased on stand-by for another performance of the same production.

The Box Office will begin a standby list 30 minutes before the performance, with the line forming at the Box Office. If there are last-minute cancellations, seats will be released and sold to those on the standby list on a first-come, first-served basis. Please note that seat availability is not guaranteed, and only those present in person can join the standby list. We are unable to take names over the phone.